Patient Collections is notoriously difficult in healthcare revenue cycle management. The patient user experience is usually terrible, but so is the Billing Team's experience. When a patient calls the office and wants to simply give a Biller their credit card number, things get messy. Here are a few nagging questions:
In the video below, you will see how easy it is to simply search for a patient, access their payment portal and record the payment via credit card. What is really remarkable is that when that is done, Enter is automatically updated, the payment is posted to the claim and you can go about your day. It's an amazing experience for the patient and your Practice Admin.
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