Like all service providers, Enter is legally required to turn over customer data that it hosts when it receives valid legal process from a law enforcement authority with jurisdiction. These guidelines apply to all data hosted by Enter for its American users, whether it relates to account holder information, meta data, or transactions.
The special circumstances whereby Law Enforcement or Private Investigators may obtain user information without a court order, and at our sole discretion is:
It is Enter's policy to give notice to our customers whenever someone seeks access to their information unless we are legally prohibited from doing so. For example, if we receive a Delayed Notice Order under 18 USC Section 2705(b), we will delay notice for the time period specified in the order and then notify the customer once the order expires.
If you are a law enforcement agent with questions about the types of data that may be available for a particular Enter service, please contact us using the information below. When we receive a preservation request from an agency investigating a crime, Enter will preserve then-existing customer data for a discrete period of time in anticipation of receiving valid legal process.
If law enforcement provides Enter with information that gives us a reasonable good faith belief that there is a risk of imminent harm (i.e., death or serious physical injury) to a person, and that we have information in our possession that may avert that harm, we may choose to disclose the information we have to protect human life.
If you are a law enforcement agent reporting a child exploitation or child safety matter, please let us know by following the procedure for reporting an imminent harm (outlined above) so that we can address the matter as quickly as possible.
We cannot comply with overly-vague requests. At a minimum, we typically need the Full Name of the customer whose data you seek, or detailed transaction history of a particular user, and a specific statement of the type of information sought.
By law, we are entitled to recover costs associated with responding to requests for information. Fees apply on a per account basis. If your request is unusually broad or burdensome, additional fees may apply. It is Enter's policy to waive fees in matters involving child exploitation or imminent harm.
It is Enter's policy to give our customers notice of any civil subpoena seeking access to their information and fifteen (15) days to move to quash such a subpoena before we respond to it — regardless of the subpoena’s stated return date.
Preservation requests, subpoenas, or search warrants from U.S. law enforcement or civil investigative agencies seeking data regarding Enter's American customers may be personally served at, or mailed to, our San Francisco office (address below) or served via email to firstname.lastname@example.org. Enter will only respond to requests from non-U.S. law enforcement agencies that are issued by a U.S. court either by way of a mutual legal assistance treaty or a letter rogatory.