There has long been a disconnect between healthcare companies and the people who use their services… and it doesn’t happen in the waiting room or on the exam table. This disconnect usually happens during the billing stage, through no fault of the company, its employees or its customers; it’s simply a lack of communication, flexible mobile billing and organized dispute resolution systems.
Statistics say that one in five American households have difficulty paying their medical bills and many of them forego follow-up treatment because they can’t face the people they owe. But what does that mean exactly? Are they unable to pay any portion of the bill? That seems unlikely. It’s much more probable that they simply can’t afford to pay all of their medical bills upfront so they avoid the issue altogether. Couple this problem with the lack of communication, follow-up and payment options from healthcare providers, and it’s no wonder that nearly two-thirds of medical debt goes unpaid.
As a healthcare provider or employee, you may be wondering if there’s anything to do about the problem. We all know that bad debt write-offs can significantly affect a company’s bottom line. That’s why the industry standard for past due bills is to move them to collections.
Then, of course, there’s also the problem of collection agencies: Do they actually work or do they only frustrate customers and ruin credit reports? Unfortunately, it seems to be the latter. Medical debt is often sold for a penny on the dollar — mostly because it’s nearly impossible to collect, even for agencies who specialize in this service and charge exorbitant fees for it. Of course, that doesn’t stop the agencies from trying, leaving bad marks on credit reports and ruining customer loyalty as they do so.
Enter’s goal is to be the “good guy” in this situation by maintaining your doctor/patient relationships while also boosting your collection rate. Our mission is to keep people and patients out of collections by efficiently enabling you to recover your past-due revenue.
We do this by using the following for the benefit of your company:
Using these methods, Enter currently has a recovery rate of over 28 percent. This rate is much higher than the typical collection agencies and we charge a fraction of their fees.
Best of all, by using Enter you’ll experience:
As of today, over 77 million Americans have damaged credit due to collections. Enter’s mission is to intelligently capture more of your revenue so your business stays on track and your customers’ credit stays intact. If you’d like to learn more, please visit the Enter website for a short product video or sign up for free and get started.
Don't be fooled - there is little benefit these days from your EMR's "streamlined billing module" for your in-house or outsourced teams.